Contact
Talk to a real wireless expert
My Mobile Expert is operated by AurexRising LLC, an independent wireless consulting and publishing business in the United States. We are not a carrier, not a reseller, and not affiliated with or endorsed by any carrier. Every message goes to a person, not a ticket queue.
Email is the fastest and most reliable way to reach us. Include your ZIP code, how many lines you have, and your current monthly total if you want a specific recommendation.
What we can help with
Plan and switching questions
Not sure which plan fits your usage, or whether switching makes sense with a device balance? Send your current monthly total, how many lines you have, and your ZIP code, and you'll get a straight answer.
Unlock and porting help
Stuck on a carrier lock, a transfer PIN, or a port that didn't complete? Describe what happened and what the carrier told you, and we'll walk you through the next step.
Corrections to our guides
If something on this site is out of date or wrong, tell us. Include the page and what should change. Verified corrections are updated and the page's date is refreshed.
Press, brands, and partnerships
Brand, carrier, and affiliate program inquiries are welcome. Use the Partner page for the full form, or email directly with the details.
What we cannot do
We are independent, so there are limits on what we are able to handle for you. We cannot access, change, or troubleshoot your carrier account; we cannot activate, suspend, or port a line on your behalf remotely; we cannot issue credits, refunds, or warranty claims; and we cannot guarantee coverage or pricing, because carriers change both without notice. Anything account-specific has to go through your carrier directly — we will tell you exactly what to ask them.